Rocket Certification Program – Rocket Certification

Become a Certified Rocket Expert in less than an hour. Improve your workflow, speed up repairs, and explore new features that make managing devices easier—all at no cost for your entire team.

Dashboard

Lessons

Dashboard

Repairs

Lessons

Manage Tickets Create Tickets Reworks Repair Parts Menu Manage Parts Parts Orders Ship Devices and Outgoing Batches Mass Ticket / Device Creation

Devices / Users

Lessons

Manage Devices Add Device / User Custom Device Fields Device Users Device Allocation Manage Software

Import / Export

Lessons

Import Types Templated Imports Import Columns Exports

Billing and Reports

Lessons

Batches Ticket Invoicing Reports

Help Desk

Lessons

Basic Support Tickets Basic Support Tickets (cont.) Advanced Help Desk Advanced Help Desk (cont.)

Device Complete Club

Lessons

Setting Up Device Complete Club Finalizing Device Complete Club

Configurations and Miscellaneous Tabs

Lessons

Audits Rocket Users and Roles Buildings Settings Service Profile Notifications