Rocket Certification Program
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Dashboard
Dashboard
1 lesson, 1 quiz
Repairs
Manage Tickets
Create Tickets
Reworks
Repair Parts Menu
Manage Parts
Parts Orders
Ship Devices and Outgoing Batches
Mass Ticket / Device Creation
8 lessons, 3 quizzes
Devices / Users
Manage Devices
Add Device / User
Custom Device Fields
Device Users
Device Allocation
Manage Software
6 lessons, 2 quizzes
Import / Export
Import Types
Templated Imports
Import Columns
Exports
4 lessons, 1 quiz
Billing and Reports
Batches
Ticket Invoicing
Reports
3 lessons, 1 quiz
Help Desk
Basic Support Tickets
Basic Support Tickets (cont.)
Advanced Help Desk
Advanced Help Desk (cont.)
4 lessons, 1 quiz
Device Complete Club
Setting Up Device Complete Club
Finalizing Device Complete Club
2 lessons
Configurations and Miscellaneous Tabs
Audits
Rocket Users and Roles
Buildings
Settings
Service Profile
Notifications
6 lessons, 1 quiz
Devices / Users
Custom Device Fields
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